Working for a bank is fun, you meet numerous people, and each one of them has his
Question:
Working for a bank is fun, you meet numerous people, and each one of them has his own story to tell. You assess their financial health and issue recommendations to improve it. You like your job, and you were lucky to get hired while studying at Lambton College. Today one client passed by you and asked for a "Home Equity Line of Credit" HELOC, the client is in a rush and they need the HELOC as soon as possible. You promised the client to rush their application, and you communicated with the head office to fast track this HELOC application. Unfortunately, at the end of the day, you received an email from the credit department stating that they declined the clients application. It proved that the client does not have enough equity in their house to be approved for a HELOC. You decided to call the client and inform about this decision. You are also required to send a formal letter to the clients explaining the reason for declining their application. You immediately get to work to close this file today. Communication is important in all aspects of life, including businesses. A lot of graduates lack this skill, but that is not the case with you. You learned how to communicate effectively while studying at Lambton College, and now comes the time to apply these skills and help others at your organisation. You will utilize the effective oral and written communication to effectively complete the assigned task. |
Evaluation: • Writing a MEMO using effective writing communication strategies (2%). • Discussing the utilization of effective phone communication strategies to this situation (3%). |
Foundations of Financial Management
ISBN: 978-1259024979
10th Canadian edition
Authors: Stanley Block, Geoffrey Hirt, Bartley Danielsen, Doug Short, Michael Perretta