You are a conveyancer working at the reputable conveyancing firm, Conveyance Masters in NSW. The firm is known for its high standards and compliance with all legislative requirements. The firm's management has decided to facilitate continuous training for practice staff to ensure that everyone is up-to-date with the latest legislative requirements and company policies and procedures. As a conveyancer, you have been assigned the task of organising this training program.

Your main contact for this task will be the Human Resources Manager, Jane Thompson. You will be responsible for organising training sessions for the following staff members:

1. Ali Aradi - Senior Conveyancer
2. Arun Dee - Junior Conveyancer
3. Emily Brown - Conveyancing Assistant
4. Peter White - Office Administrator

You recently had a meeting with Jane. During your meeting with Jane, you discussed the firm's policies and procedures related to conveyancing practices. Jane provided you with the following key information:

Conveyance Masters Ltd. has strict policies regarding client confidentiality, conflict of interest, and adherence to regulatory standards. The firm also places a high priority on efficient communication and teamwork.

The firm has established procedures for property searches, title examination, preparation of contracts, and settlement processes. These procedures are in compliance with the latest legislative requirements and industry best practices.

Jane emphasised the importance of staff members complying with all relevant legislation and professional ethics in their day-to-day work. She mentioned that the firm has a zero-tolerance policy for non-compliance and unethical behaviour.

Jane highlighted the firm's commitment to continuous professional development for all staff members. She explained that the firm regularly reviews its policies and procedures to ensure they remain up-to-date and in line with industry standards.

Based on your discussion with Jane Thompson, it is clear that the continuous training program should cover the following topics:

1. Legislative requirements and updates
2. Company policies and procedures
3. Compliance and ethics in conveyancing
4. Communication and teamwork skills
5. Practical application of conveyancing procedures

You have assessed the knowledge and skills of each staff member and identified the following areas where they need training or upskilling:

Ali Aradi - Senior Conveyancer: Ali demonstrates strong skills and knowledge in most aspects of conveyancing. However, he needs further training in the latest legislative updates and advanced negotiation techniques to better handle complex transactions.

Arun Dee - Junior Conveyancer: Arun is new to the industry and requires comprehensive training in conveyancing procedures, including property searches, title examination, and contract preparation. Additionally, he would benefit from training in professional ethics and effective communication with clients.

Emily Brown - Conveyancing Assistant: Emily is proficient in her role as a conveyancing assistant but could benefit from training in time management and organizational skills to improve her efficiency. She also needs to be updated on recent legislative changes that may affect her role.

Peter White - Office Administrator: Peter's role is essential in supporting the conveyancing team, and he needs training in the latest office technology and software applications used by the firm. He would also benefit from training in data protection and privacy regulations.

Task Instructions

1.  Based on the identified training needs and key areas to be covered, research and shortlist suitable training providers or free short courses. Consider factors such as cost, reputation, and availability. Present your findings to Jane Thompson for approval. You need to present your list in the form of a brief report. The report should include the following sections:

a. Introduction: Provide an overview of the identified training needs and key areas to be covered for each staff member.

b. Training Providers/Short Courses: For each shortlisted training provider or free short course, include the following information:

i. Name of the provider or course

ii. Overview of the course content and its relevance to the staff member's training needs

c. Recommendations: Offer a brief analysis of each shortlisted option and recommend one provider or short course for each staff member based on your findings. Explain your rationale for each recommendation.

d. Conclusion: Summarise your findings and recommendations, emphasising their alignment with the training needs and key areas identified for each staff member.

Answer rating: 100% (QA)

Conveyance Masters Training Program Report Introduction Conveyance Masters Ltd aims to enhance the skills and knowledge of its staff through a continuous training program Identified training needs foc... View the full answer