You are a manager of a small team. You've noticed that a member of your team is becoming increasingly burnt out over several weeks and appears to be surface acting a lot when interacting with customers and colleagues. 

As the team leader, how might you integrate and apply concepts from weeks 1-5 in order to improve this situation? Apply any two (or more) topics/concepts.

Answer rating: 100% (QA)

ANSWEEIS To address the situation of a team member experiencing burnout and engaging in surface acti... View the full answer