You are a member of the management accounting team of this supermarket. The CEO has required the
Fantastic news! We've Found the answer you've been seeking!
Question:
You are a member of the management accounting team of this supermarket. The CEO has required the team to prepare a report on what has happening and how to improve the performance of this supermarket.
To give you a guide on how you can construct your report, please refer to the following items:
(a) Classify each performance measure according to one of the four balanced scorecard perspectives
(b) Which performance measures need further investigation? Explain
Transcribed Image Text:
Happyshop Case Study A large supermarket "Happyshop" in Brisbane sells vegetables, fruits, meat and seafood. The products come from different areas in Australia, while the seafoods also come from overseas. To keep the temperature, all frozen products are packed in stereo foam boxes. Happyshop has used a balanced scorecard for several years. The store's mission is to provide customers with high-quality shopping experience, highest cost efficiency and increase environmental performance. The company's strategy has been to focus on reducing wait time for help on the floor and at the checkout counter, increase cost efficiency and increase environmental sustainability. During pandemic and lockdown time in 2020, the online orders have increased significantly. To deliver the product to the customers, the supermarket has worked together with a delivery company "UberGroccer". The customer pays the delivery cost. Information for the last two years follows. 123456 7 8 9 10 11 12 13 14 15 16 17 Total revenue Total sales return Average sale (total revenue/ invoice Total labour cost Utilities cost Average Packaging cost per online order Average variable cost per sale Number of items out of stock Daily average number of shop attendance Daily average customer come to the shop Average customer waiting time for help on the sales floor Average customer waiting time at the checkout Percentage online sales to total sales Number of carton dump in the bin ( in kgs) Number of stereo foam dump in the bin Number of plastic bags sell to customers Number of green waste (in kgs) 2019 $ 8,000,000 $570,000 $ 70 $ 2,000,000 $ 21,000 $70 $ 70 1200 10 150 3 minutes 14 minutes 30% 500 1200 500 200 2020 $ 8,580,000 $ 600,000 $100 $2,220,000 $ 24,000 $ 150 $75 1800 15 60 6 minutes 10 minutes 60% 800 1500 600 400 Although Amanda, the CEO, of this supermarket is happy with the increase of the revenue, she is not sure why the waiting time at shop floor has increased, the cost efficiency reduced and the cost to dump the cartoons and boxes has increased. Happyshop Case Study A large supermarket "Happyshop" in Brisbane sells vegetables, fruits, meat and seafood. The products come from different areas in Australia, while the seafoods also come from overseas. To keep the temperature, all frozen products are packed in stereo foam boxes. Happyshop has used a balanced scorecard for several years. The store's mission is to provide customers with high-quality shopping experience, highest cost efficiency and increase environmental performance. The company's strategy has been to focus on reducing wait time for help on the floor and at the checkout counter, increase cost efficiency and increase environmental sustainability. During pandemic and lockdown time in 2020, the online orders have increased significantly. To deliver the product to the customers, the supermarket has worked together with a delivery company "UberGroccer". The customer pays the delivery cost. Information for the last two years follows. 123456 7 8 9 10 11 12 13 14 15 16 17 Total revenue Total sales return Average sale (total revenue/ invoice Total labour cost Utilities cost Average Packaging cost per online order Average variable cost per sale Number of items out of stock Daily average number of shop attendance Daily average customer come to the shop Average customer waiting time for help on the sales floor Average customer waiting time at the checkout Percentage online sales to total sales Number of carton dump in the bin ( in kgs) Number of stereo foam dump in the bin Number of plastic bags sell to customers Number of green waste (in kgs) 2019 $ 8,000,000 $570,000 $ 70 $ 2,000,000 $ 21,000 $70 $ 70 1200 10 150 3 minutes 14 minutes 30% 500 1200 500 200 2020 $ 8,580,000 $ 600,000 $100 $2,220,000 $ 24,000 $ 150 $75 1800 15 60 6 minutes 10 minutes 60% 800 1500 600 400 Although Amanda, the CEO, of this supermarket is happy with the increase of the revenue, she is not sure why the waiting time at shop floor has increased, the cost efficiency reduced and the cost to dump the cartoons and boxes has increased.
Expert Answer:
Answer rating: 100% (QA)
Report on Performance Analysis and Improvement Recommendations for Happyshop Supermarket a Performance Measures Classified According to Balanced Scorecard Perspectives 1 Financial Perspective Total re... View the full answer
Related Book For
Accounting Information Systems The Crossroads of Accounting & IT
ISBN: 978-0132991322
2nd Edition
Authors: Donna Kay, Ali Ovlia
Posted Date:
Students also viewed these accounting questions
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
Case Study: Quick Fix Dental Practice Technology requirements Application must be built using Visual Studio 2019 or Visual Studio 2017, professional or enterprise. The community edition is not...
-
From the e-Activity, analyze management's role in the fraud and make recommendations as to how management could have prevented the fraud. Support your recommendation with examples. Imagine that you...
-
In Exercises 1 through 22, find the critical points of the given functions and classify each as a relative maximum, a relative minimum, or a saddle point. f(x, y) = x 4 32x + y 3 12y + 7
-
Describe how a change in enacted future tax rates is accounted for under the asset and liability method.
-
Higher life-forms could not have evolved through merely random processes, because no organized beings could have evolved that way. In the following enthymemes, determine whether the missing statement...
-
Joyce Company adopts a defined benefit plan for its employees as a post-retirement benefit. According to the plan and the actuarial assumptions, the pension expense is NT\($200,000,\) and Joyce only...
-
Radioactive wastes are packed in a long, thin-walled cylindrical container. The wastes generate thermal energy non-uniformly according to the relation q = q v [1 (r/r o ) 2 ], where q is the local...
-
Question 1 . a. Discuss the feasibility of forecasting by comparing projections with market growth and development. b. The finance policies and procedures are there to help the business create...
-
Franklin Joiner, director of health, education, and welfare, had just left a meeting with the states newly elected governor and several of the other recently appointed department heads. One of the...
-
Find and review an existing company's code of conduct Create a code of ethics (of your own) for that organization write a report?
-
Obtain the statement of cash flow for General Mills, Inc. (ticker symbol GIS) for the period ending on May 31, 2023 from Yahoo! Finance, and answer the following questions. General Mills, Inc.'s...
-
Market Dynamics (10 Points) Between 1980 and 1990, the number of employed women grew sharply but the number of women employed as secretaries actually fell. There are two theories as to why this...
-
1. Describe one of these three experiments mentioned by Thaler: the cashews, the Professor and his wine, OR the tickets to the game during the snow storm. Who didn't act "rationally" in that scenario...
-
Relate cryptocurrency to inflation and show two charts (from two countries) as examples of this relation. Give appropriate captions to the charts. Then, describe the charts and how they work relating...
-
Have your views on effective supervision changed after reviewing this week'smaterial and reading your classmates' comments? How?
-
A grader has an initial cost of $220,000 and an estimated useful life of 12 years. The salvage value after 12 years of use is estimated to be $25,000. a) What is the annual depreciation amount, if...
-
Solve for the equilibria of the following discrete-time dynamical systems Pr pt+1 = Pr+2.0(I-Pr)
-
Match the following DFD terms with the appropriate example. a. agent b. event c. data store d. data flow ___ 1. Customer ___ 2. CUSTOMER table ___ 3. Verify customer credit ___4. Credit card company...
-
Discuss some potential drawbacks associated with off-the-shelf accounting solutions.
-
You work at a university and have been assigned to a project team to update the university database to include information about employee dependents. The university provides tuition free to all...
-
Dawson Industries began operations early in January 2024. On 31 December 2024, records showed the following asset, liability, equity, income and expense amounts: Required (a) Prepare a statement of...
-
A new business graduate with one subject of accounting prepared the financial statements below for Amirs Delivery Service at the end of the first year of operations. Additional analysis revealed the...
-
Tiffany established The Marketing Store, an Instagram management business on 1 January 2024 as a sole trader business. She contributed $10 000 in cash to the business and did not withdraw funds for...
Study smarter with the SolutionInn App