You are a new supervisor in the Environmental Services Department. You have 20 employees that report to you. They range in age from 17 (high school student working part-time after school) to 66 (senior who is supplementing his social security) and differing ages in between. You are transitioning from a traditional model of patient room cleaning to a environmental services technician model where you will have increased interaction with patients to enhance their "patient experience" and clinical staff to identify safety and infection prevention issues. Using the six generations described in the text select two generations and describe how they might react to the change

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In this scenario two generations that could be considered are the Baby Boomers born between 1946 and 1964 and Generation Z born between 1997 and 2012 ... View the full answer