You are asked to choose a Website/ Web app/ Mobile app from any e-service/e-commerce provider. Explore the Website/Web app/Mobile app and identify the strengths (Note: you may compare the features with other similar Website) and the weakness of the Website/Web app/Mobile app (Note: mention what features are missing and/or difficult in terms of usability compare to other similar Website). Finally, suggest what should be done to improve the usability of this Website/Web app/Mobile app (at least three suggestions).

Hints:

Identify a user's goals to use that particular Website.

Ask whether the user achieve his goals with the Web search.

How much effort is required from a user in order to achieve his goal/complete a task using website?

Is the Website visually appealing?

Is it easy to move from one page to another?

Is the overall organization of the site easy to understand?

Is a user able to complete his task in a reasonable amount of time?