You are the IT Manager for FoxFirst Consulting, and you are newly certified with the ITIL v4 Foundation certificate. As the IT Manager for FoxFirst Consulting, what should YOU do in the next few months or years to change the way FoxFirst approaches ITSM adoption and deployment? Explain 5 things from a Manager's perspective that you MUST do/show/apply/create/empower/ensure/ETC. to help FoxFirst adopt and deploy a successful ITIL solution for the company. Example: I must show leadership as a desirable behavior in ensuring that ITIL initiatives do not fail and achieve measurable results.

Note: This question is related to IT service management, answer accordingly.