You are the manager of Spartan Care - a local Redi-Care facility. While this facility serves...
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You are the manager of Spartan Care - a local Redi-Care facility. While this facility serves a range of clients, everyone agrees that quick service is very important (defined as the difference from the time that they arrive and are registered at the front desk until they are seen either by a nurse or a doctor). Currently, you have been receiving numerous complaints from the clients that the time spent waiting to see someone is simply too long. To assess the situation, you collect the following information from a two week period: • Average process utilization: 75 percent • Average processing time: 17 minutes • Average arrival time: 14 minutes • Processing time, standard deviation: 22.0 minutes . Arrival rates, standard deviation: 19.0 minutes a. What is the average wait time? ۔۔۔ You are the manager of Spartan Care - a local Redi-Care facility. While this facility serves a range of clients, everyone agrees that quick service is very important (defined as the difference from the time that they arrive and are registered at the front desk until they are seen either by a nurse or a doctor). Currently, you have been receiving numerous complaints from the clients that the time spent waiting to see someone is simply too long. To assess the situation, you collect the following information from a two week period: • Average process utilization: 75 percent • Average processing time: 17 minutes • Average arrival time: 14 minutes • Processing time, standard deviation: 22.0 minutes . Arrival rates, standard deviation: 19.0 minutes a. What is the average wait time? ۔۔۔
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The average wait time can be calculated by subtracting the a... View the full answer
Related Book For
Management Leading And Collaborating In The Competitive World
ISBN: 9780078137242
9th Edition
Authors: Thomas Bateman, Scott Snell
Posted Date:
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