You can cope with the pressures of your job in a healthy way if you have good stress management skills. After all it's not the thoughtless, angry, pushy customers or the endless complaints, questions and demands that are the problem; it's your reaction to them.

Describe how to handle angry customers, without losing your cool.

1. Know how to apologize

2. Be patient

3. Don't take it personally

4. Never argue back

5. Kill them with kindness

6. Know you put forth your best effort

Answer rating: 100% (QA)

Handling angry customers without losing your cool requires a combination of empathy patience and effective communication skills Heres how to handle an... View the full answer