You have been appointed as a consultant for an organization and are tasked with improving the quality
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Question:
You have been appointed as a consultant for an organization and are tasked with improving the quality of a particular process. The executive wants a report from your team.
The question is all about Tim Hortons Company!!
- What definition of quality would apply to the organization?
- What needs to be measured?
- How would you measure, and collect data?
- How would you report your measurement?
- How does the measurement support company's mission, vision, and strategic goals?
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