You have been hired as a consultant to review the feedback and suggest an improvement to the
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Question:
You have been hired as a consultant to review the feedback and suggest an improvement to the restaurant Manager that would improve their customer satisfaction rating. Perform qualitative analysis to make a recommendation for the Manager.
Complete the following:
- Import the file into Excel. Save the file as a MS Excel workbook with the name A3_Your userID (i.e. A3-azehr12345.xlsx).
Following the 5 step process for Qualitative Data Analysis, complete the following:
- Perform any required data cleaning within the worksheet.
- Review the data.
- Add a column named "Codes".
- Code the data and add the codes within this new column.
- Add a new Worksheet named "Themes".
- Identify patterns in the data and create a list of themes on this new worksheet.
- Add a description of the themes that you have identified on this worksheet.
- Add a column in the original data worksheet named "Themes".
- List themes specific to the data in this new column.
- Use at least one chart to visualize the patterns within the data.
- Put your chart(s) on the "Themes" worksheet.
- Add a Worksheet in the file named "Conclusions".
- Make a recommendation for an improvement at the restaurant based on the data. Write your recommendation on this new sheet.
- In your conclusions, provide a justification for making this recommendation based on the data. Write your justification on the "Conclusions" sheet.
Related Book For
Advanced Financial Accounting
ISBN: 978-0137030385
6th edition
Authors: Thomas Beechy, Umashanker Trivedi, Kenneth MacAulay
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