You have visited a fast food restaurant such as KFC. This restaurant has a service blueprint to serve fast food to customers. Service blueprint has major steps of focusing on the customer and provider interaction, defining three levels of interaction where each level has different management issues, and identifying potential failure points. Based on this step, you are asked to describe a typical process blueprint for the restaurant.

 

 

Answer rating: 100% (QA)

A restaurant service blueprint of meal experience is created by Mapping the customer activities The physical evidence that he encounters The interaction with the staff The backroom activities The supp... View the full answer