You ordered a Model DPS-8 Sony Blu-ray player from Orion Inc. on December 5 as a gift. Orion promised shipment by December 20. The Model DPS-8 Sony Blu-ray player didn't arrive until December 27, however, and without the necessary hardware to connect it to an amplifier! The catalog stated that all necessary hardware would be included. As a team, write a body of the claim letter that explains what happened and suggest a solution?