You started a new job two months ago for a small organisation and have been reviewing the processes that are currently in place. You have had ongoing feedback during this time from several staff that there are certain people within the team who constantly make it difficult for other team members to complete their work. 

Some of the reasons have been:
• The team member doesn't complete their part of a project on time.
• Incorrect data is being input into the system and others are spending time fixing the issues.
• The communication both verbal and written between staff is not sufficient.

You decide to review the previous process to determine how this has been recognised and addressed in the past and find there isn't really anything in writing to assist. You have spoken with your manager and they have asked you to put a process together. 

The process should include:

• How the other staff and self will manage these situations on a day to day basis.
• Coaching.
• Training.
• At what stage in the process the staff member should be placed on a performance plan.
• The person or roles responsible for each aspect of the process.

Process/procedure template 
(Insert process/procedure name here) 

Action Step	Responsiblity	Details

 

Project 2:

Team Feedback

 

For this project, you need to demonstrate your ability to provide feedback to your team, in a way that encourages, values and rewards them. 

Feedback needs to be specific, can be formal or informal, and both positive and constructive.
Evidence for this project can be presented to your assessor via the following methods:

Formal:
• Copies of emails to your team members
• Manager verification (email confirming that you do this)

Informal:
Provide a recent example (below) of how you have given feedback to your team members in an informal situation. 

 

 

Project 3

Work Plan to Support Team Performance

Develop a work plan for your workplace (or a workplace that you are familiar with), and
write  a brief report on the other activities conducted in the project. The work plan is for a
team, reflecting team goals.

1. Consult with relevant stakeholders to identify work requirements:
• Work to be allocated.
• Resources required.

2. Develop a work plan in accordance with operational plans.
3. Allocate work to achieve outcomes efficiently within organisational operational planning and legal requirements in a way that is cost effective and outcome based. 

The work plan can be presented in a table format or the format that is used in your workplace. 

Work Plan Template (Can be presented on separate document)

Rank #	Goal and Sub Tasks	Collaboration Needs	Resource Needs	Date Due or Frequency	Anticipated Obstacle	Solution	Progress Made
1
2
3
4
5

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