• You will need to read the case study located here: https://www.inc.com/magazine/20110301/customer-service-case-studies-crutchfield.html 

Write your analysis (from a consumer's point of view and also from a companies point of view),  on how Crutchfield's customer service policy improved company sales and kept the company solvent. 

Answer rating: 100% (QA)

Bill Crutchfield is the customer and explains how it will be awful lot to the untrained eye He says that most companies get into trouble because they think customer service is just how you deal with y... View the full answer