Your company markets a line of rugged smartphone cases designed to protect the sensitive devices from drops,
Question:
Your company markets a line of rugged smartphone cases designed to protect the sensitive devices from drops, spills, and other common accidents. Your guarantee states that you will reimburse customers for the cost of a new phone if the case fails to protect it from any of the following:
(a) a drop of no more than 6 feet onto any surface;
(b) spills of any beverage or common household chemical;
(c) being crushed by any object of up to 100 pounds; or
(d) being chewed on by dogs, cats or other common household pets.
Jack Simmons, a rancher from Wyoming, emailed your customer support staff, requesting a reimbursement after he dropped his I-phone in his hog barn and a 900-pound boar crushed it in a single bite.
Task: Write an email response to the customer, denying his request for a new phone.