Your customer is a 500 people organization. They have been in operation for the last 10...

  

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Your customer is a 500 people organization. They have been in operation for the last 10 years. Their software processes have evolved over time. Their customer turnover is far higher than the industry standard. (Only about 25% of their customers continue in the subsequent year). Your customer has asked you to study the situation and suggest areas of improvement. Plan your approach and give recommendations. Your customer is a 500 people organization. They have been in operation for the last 10 years. Their software processes have evolved over time. Their customer turnover is far higher than the industry standard. (Only about 25% of their customers continue in the subsequent year). Your customer has asked you to study the situation and suggest areas of improvement. Plan your approach and give recommendations.