You're the manager of pediatric office, and your office staff receives calls frequently from local emergency department (ED) staff asking to fax over medical files for patients who come to the emergency department seeking treatment. Your staff doesn't send the files because they do not have a consent on file. The ED manager asks to have a meeting with you to discuss the issue. 

Questions: How do you response to the two scenarios?

1. In a specific way. What will you say to the emergency department manager?

2. Are you going to support your office staff's actions? Connecting with course concepts. Explain why or why not?