Some retailers use benchmarking through tools such as SERVQUAL. What are the five areas of performance measurement?
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Some retailers use benchmarking through tools such as SERVQUAL. What are the five areas of performance measurement?
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Related Book For
Retail Management A Strategic Approach
ISBN: 978-1292214672
13th Global edition
Authors: Barry Berman, Joel R. Evans, Patrali Chatterjee
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