Go to a discount store such as Walmart, a department store, and a specialty store to buy
Question:
Go to a discount store such as Walmart, a department store, and a specialty store to buy a pair of jeans. After visiting all three, compare and contrast the level of customer service you received in each of the stores. Which store made it easiest to find the pair of jeans you would be interested in buying? Evaluate the perceived service experience in terms of reliability, assurance, tangibility, empathy, and responsiveness. Does the service quality match the store format? Explain your response.
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Answer rating: 66% (15 reviews)
Five customer service characteristics that affect the perceptions for service qual...View the full answer
Answered By
Aysha Ali
my name is ayesha ali. i have done my matriculation in science topics with a+ . then i got admission in the field of computer science and technology in punjab college, lahore. i have passed my final examination of college with a+ also. after that, i got admission in the biggest university of pakistan which is university of the punjab. i am studying business and information technology in my university. i always stand first in my class. i am very brilliant client. my experts always appreciate my work. my projects are very popular in my university because i always complete my work with extreme devotion. i have a great knowledge about all major science topics. science topics always remain my favorite topics. i am also a home expert. i teach many clients at my home ranging from pre-school level to university level. my clients always show excellent result. i am expert in writing essays, reports, speeches, researches and all type of projects. i also have a vast knowledge about business, marketing, cost accounting and finance. i am also expert in making presentations on powerpoint and microsoft word. if you need any sort of help in any topic, please dont hesitate to consult with me. i will provide you the best work at a very reasonable price. i am quality oriented and i have 5 year experience in the following field.
matriculation in science topics; inter in computer science; bachelors in business and information technology
_embed src=http://www.clocklink.com/clocks/0018-orange.swf?timezone=usa_albany& width=200 height=200 wmode=transparent type=application/x-shockwave-flash_
4.40+
11+ Reviews
14+ Question Solved
Related Book For
Retailing Management
ISBN: 978-1259573088
10th edition
Authors: Michael Levy, Barton Weitz, Dhruv Grewal
Question Posted:
Students also viewed these Business questions
-
1. What competitive priority' is important for a discount store such as Zellers? 2. Three generic strategies are low cost, niche market, and product differentiation. Which one of these was Zellers...
-
Lucy Dunworth, developer of a shopping mall, entered into an easement and operating agreement with three major department stores. One of the covenants in the agreement was that each occupant promised...
-
Wal-Mart Stores, Inc. (Walmart) is the largest retailing firm in the world. Building on a base of discount stores, Walmart has expanded into warehouse clubs and Supercenters, which sell traditional...
-
During FY 2017, the voters of Surprise County approved construction of a $21 million police facility and an $11 million fire station to accommodate the county's population growth. The construction...
-
The following transactions took place at Calhoun Counseling Services, a business established by Ronald Calhoun. INSTRUCTIONS For each transaction, set up T accounts from this list: Cash; Office...
-
Gandiaga owns a truck that it purchased two years ago at a total cost of $ 29,250. At that time it was estimated that the company would use the truck for six years and then sell it for $ 1,850....
-
What general advice can you give to the company to make it more customer orientated?
-
The bank reconciliation prepared by Gatz Company on May 31, 2014, appeared as follows: The Cash account in the General Ledger appeared as follows on June 30 (Gatz uses only a General Journal to...
-
Create the algorithm to convert a person s weight from pounds to kilograms. Given that the problem is defined, plan and desk-check the algorithm. PS : 1 pounds = 0.45359237 kilogram
-
An IP fragment has arrived with an offset value of 100. How many bytes of data were originally sent by the source before the data in this fragment?
-
1. Describe Ollies target markets. How are they similar? Different? 2. Compare Ollies retailing strategy to Macys and to Marshalls. Synopsis: Ollies Bargain Outlet describes itself as one of Americas...
-
Consider customer service at IKEA. How does this retailer utilize a self-service model to gain a competitive advantage over traditional furniture stores?
-
The financial statements of Zetar plc are presented on Appendix C. The companys complete annual report, including the notes to its financial statements, is available at www.zetarplc.com. Instructions...
-
Briefly define emotional contagion . Think about situations in which you have experienced or observed the phenomenon of emotional contagion. How might this phenomenon affect individuals in their work...
-
Explain, in detail and without skipping any steps, how we arrive at the approximate relationship (show below) between the real rate of interest, the nominal rate of interest, and expected inflation....
-
1. Consider the set E = {1 n In N+). That is, E = {1, 1/2, 1/3, 1/4,...) a. Show that E does not have a smallest element b. Show that inf(E) = 0
-
Describe two critical factors in the H&M Clothing organization's external environment that can affect its success. Support your assertions. Assess the company's biggest success or missed opportunity...
-
Refer to the information below. The gross domestic product for this economy is: Exports 124 Government expenditures 214 Wages, salaries, and supplementary labour income 852 Net investment 278...
-
Estimate the answer. The cost of 5 items at a grocery store if the items cost $7.99, $4.23, $16.82, $3.51, and $20.12
-
Suppose the spot and six-month forward rates on the Norwegian krone are Kr 5.78 and Kr 5.86, respectively. The annual risk-free rate in the United States is 3.8 percent, and the annual risk-free rate...
-
Explain how NAICS codes might be helpful in evaluating and understanding business ma r kets. Give an example.
-
Considering the nature of retail buying, outline the basic ingredients of promotion to retail buyers. Does it make any difference what kinds of products are involved? Are any other factors relevant?
-
The government market is obviously an extremely large one, yet it is often slighted or even ignored by many firms. Red tape is certainly one reason, but there are others. Discuss the situ a tion and...
-
The balance in the Raw Materials Inventory account at January 1 , 2 0 2 3 was $ 1 , 5 1 6 . During the year, the company purchased $ 4 6 1 , 4 8 9 of raw materials and paid raw materials invoices...
-
During the coming accounting year, Baker Manufacturing, Inc., anticipates the following costs, expenses, and operating data: Direct material (16,000 lb.) Direct labor (@ $10/hr.) Indirect material...
-
Three grams of musk oil are required for each bottle of Mink Caress, a very popular perfume made by a small company in western Siberia. The cost of the musk oil is $1.50 per gram. Budgeted production...
Study smarter with the SolutionInn App