Total quality management is a philosophy of management that should permeate every aspect of the organisation and
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Total quality management is a philosophy of management that should permeate every aspect of the organisation and not simply be the concern of production. What is meant by this statement in terms of how TQM can affect the selling function?
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The statement suggests that Total Quality Management TQM should be embraced and implemented throughout the entire organization including the selling function rather than being limited to the productio...View the full answer
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