The Platinum Rule developed by Dr. Tony Alessandra implies that we treat others as they would wish
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The Platinum Rule developed by Dr. Tony Alessandra implies that we treat others as they would wish to be treated, and it is at the heart of the style-flexing strategy. Research the Platinum Rule online and consider how you might adapt your communications style for each of the following:
1. Emotive customers 2. Reflective customers 3. Directive customers 4. Supportive customers
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Related Book For
Selling Today Partnering To Create Value
ISBN: 9781292458632
15th Global Edition
Authors: Gerald Manning, Michael Ahearne
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