To assess your ability to style flex, assume you are going to make four sales calls on

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To assess your ability to style flex, assume you are going to make four sales calls on customers displaying each of the four communication styles. For purposes of illustration, consider your first call is on an Emotive customer with a communication style like Rick Mercer’s. The second call is on a Supportive customer with a communication style like Anne Murray’s; the third is on a Reflective customer with a communication style like Peter Mansbridge, and the last is on a Directive customer like Kevin O’Leary. For each of these customers, refer to the online communication style assessment, and assess the behaviours you would demonstrate as you established your relationship with them. Print each of the profiles and compare them to one another. Did you flex your style of communication to better interact with the customer representing Rick Mercer’s style versus the customer representing Anne Murray’s style? Did you flex differently for the customers representing Peter Mansbridge and Kevin O’Leary?

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