How does self-service help capacity planning in the service sector? Would you consider self-driving cars as an

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How does self-service help capacity planning in the service sector?

Would you consider self-driving cars as an example of self-service?

Why or why not?

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Service Systems Engineering And Management

ISBN: 978-0367781323

1st Edition

Authors: A. Ravi Ravindran ,Paul M. Griffin ,Vittaldas V. Prabhu

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