A cable TV provider assigns 80% of its service calls to an independent contractor and 9% of
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A cable TV provider assigns 80% of its service calls to an independent contractor and 9% of these calls result in consumer complaints. The other 20% of the service calls are made by the companies' own employees, and these result in a 4% complaint rate. Find the
(a) Probability of receiving a complaint.
(b) Probability that the complaint was from a customer serviced by the contractor.
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Related Book For
Statistics Principles And Methods
ISBN: 9781119497110
8th Edition
Authors: Richard A. Johnson, Gouri K. Bhattacharyya
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