1. Hannah Hunt’s staff is very small; thus, she has limited resources available to tackle these issues. She can focus on either a specific error or on a specific class, e.g. freshman. What do you recommend she do and why? Explain the benefit of your recommendation.

2. What is the sigma level of their FAFSA application program? Does the sigma level per class, e.g. senior, change your recommendation on whether to focus on a specific error or a specific class? Is there any advantage in this perspective of the data? Explain your opinion to Hannah Hunt.

3. Hannah Hunt believes that filling out and submitting the FAFSA application is a no brainer. She believes that a six sigma level should be easy to obtain. Do you agree? Is this a realistic expectation? Explain your viewpoint.