An II manager requests an amount of funds to upgrade the e-mail server. Without the necessary upgrade, the server will be burdened by the sheer amount of e-mail and will run the risk of crashing. The business manager denies the request, citing the past reliability of the server, and expresses concern at the recent large II' expenditures. The business manager leaves the conversation wondering what \(\mathrm{T}\) investments are really necessary, and if the \(\mathrm{II}\) manager is just creating "lob security"

The IT manager, likewise, leaves the meeting frustrated at not having the tools he/she needs to do the job properly, The IT manager knows that when the server crashes, it will be his/her responsibility to fix.

a. Do you think this happens often in business?

b. What perspectives do you think each are taking on the problem?

c. How could each have communicated those perspectives and business needs better?