Assume you are the now a systems analyst on the project described in the preceding question. Executive management was extremely impressed by your work on the problem statement. As a result, they have given the project the go-ahead, the baseline schedule and budget have been developed, and the project plan has been approved by the executive steering committee. As the systems analyst, you now have been asked to do the following:

a. Develop and document your understanding of the problem domain and business vocabulary, using the textbook's information system building blocks framework as described in Task 2.1.

b. Analyze problems and opportunities using cause-and-effect analysis (Task 2 2).

c. Analyze business processes and develop process models (Task 2.3)

d. Establish system improvement objectives (Task 2.4).

e. Prepare a Problems, Opportunities, Objectives, and Constraints Matrix, using Figure 5-12 as an example.

Figure : 5-12

Data From Task 2.1:-

Data From Task 2.2:-

Data From Task 2.3:-

Data From Task 2.4:-

Transcribed Image Text:

PROBLEMS, OPPORTUNITIES, OBJECTIVES, AND CONSTRAINTS MATRIX Project: Member Services Information System Project Manager: Sandra Shepherd Created by Robert Martinez Last Updated by Robert Martinez Date Created January 21, 2003 CAUSE-AND-EFFECT ANALYSIS Problem or Opportunity 1. Order response time is unacceptable. Causes and Effects 1. Throughput has increased while number of order clerks was downsized. Time to process a single order has remained relatively constant 2. System is too keyboard- dependert. Many of the same values are keyed for most orders. Net result is (with the current system) each order takes longer to process than is ideal. 3, Data editing is performed by the AS/400. As that computer has approached Its capacity, order edit responses have slowed. Because order deris are trying to work faster to keep up with the volume, the number of errors has increased. 4. Warehouse picking tickets for orders were never designed to maximize the eficiency of order fillers. As warehouse operations grew, order filling delays were inevitable. Date Last Updated: January 31, 2003 SYSTEM IMPROVEMENT OBJECTIVES System Objective 1. Decrease the time required to process a single order by 30%. 2. Eliminate keyboard data entry for as much as 50% of all orders. 3. For remaining orders, reduce as many key. strokes as possible by replacing keystrokes with point-and-click objects on the computer display screen. 4. Move cata editing from a shared computer to the desktop. 5. Replace existing picking tickets with a paperless communication system between member services and the warehouse. System Constraint 1. There will be no increase In the order processing workforce. 2. Any system developed must be compatible with the existing Windows 95 desktop standard. 3. New system must be compatible with the already approved automatic identification system (for bar coding)