Pine Valley Furniture’s Customer Tracking System is now entering the final phases of the systems development life cycle. It is a busy time for the project team; project team members are busy coding, testing, training end users, and finalizing the system’s documentation.

To enhance your learning experience, Jim Woo has asked you to participate in the implementation process. As a result of this assignment, you have been attending all meetings concerning coding, testing, installation, end-user training, and documentation. During several of these meetings, the installation strategies, necessary end-user training, and required documentation have been discussed. You recall from your recent systems analysis and design course that several options for each of these areas are available.

a. Locate a technical-writing article on the Web. Briefly summarize this article.

b. Which installation options are available for the Customer Tracking System? Which would you recommend?

c. How can you determine if implementation has been successful?

d. What conditions are necessary for a successful implementation effort?