Requests from users for system enhancements or changes are one of the more challenging aspects of systems support, as described in the textbook. Research this issue on the Web, and discuss it with several IT support staff in local organizations. Find out how their organization approaches it. Then:

a. Write a set of procedures or instructions for your organization to use regarding submitting system enhancement change requests. The procedures should include criteria for determining whether a simple, or "quick fix," program change is appropriate, and the guidelines and processes to be followed when the enhancement doesn't fall under the "quick fix" category Note: The procedures should be written for the nontechnical business user and should include a sample change request form.

b. "Pilot" the instructions and form with your fellow students and/or co-workers. Have them evaluate and critique the instructions and form.

c. Use their feedback to refine your instructions and form. Report the process until there are no further suggestions for improvement.

d. How many iterations did you go through?