A health insurance company had a computer problem that caused the company to overestimate revenues and underestimate

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A health insurance company had a computer problem that caused the company to overestimate revenues and underestimate medical costs. Problems were caused by the migration of its claims processing system from an older operating system to a UNIX-based system that uses Oracle database software and hardware. As a result, the company’s stock price plummeted, and fixing the system became the number-one priority for the company. Pretend that you have been placed in charge of managing the repair of the claims processing system. Obviously, the project team will not be in good spirits. How will you motivate team members to meet the project's objectives?

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Systems Analysis And Design

ISBN: 978-1119496489

7th Edition

Authors: Alan Dennis, Barbara Wixom, Roberta M. Roth

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