Examine PE Table 5-1. Are there any requirements or constraints that you can think of that were overlooked? List them.

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PE TABLE 5-1: Requirements and Constraints for Petrie's Customer Loyalty Project Requirements • Effective customer incentives-System should be able to effectively store customer activity and convert to rewards and other incentives • Easy for customers to use-Interface should be intuitive for customer use • Proven performance-System as proposed should have been used successfully by other clients • Easy to implement-Implementation should not require outside consultants or extraordinary skills on the part of our staff or re- quire specialized hardware • Scalable-System should be easily expandable as the number of participating customers grows • Vendor support-Vendor should have proven track record of reliable support and infrastructure in place to provide it Constraints • Cost to buy-Licenses for one year should be under $500,000 • Cost to operate-Total operating costs should be no more than $1 million per year • Time to implement- Duration of implementation should not exceed three months • Staff to implement-Implementation should be successful with the staff we have and with the skills they already possess