Draw and explain a schematic diagram of Kanos model of customer satisfaction.

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Draw and explain a schematic diagram of Kano’s model of customer satisfaction.

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Total Quality Management

ISBN: 9789332579392

3rd Edition

Authors: Poornima M. Charantimath

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Question Posted: Jan 03, 2024 11:16 AM

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Draw and explain a schematic diagram of Kanos model of customer satisfaction.

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Kanos model of customer satisfaction categorizes customer preferences into five categories and helps ...View the full answer

Total Quality Management

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