Suppose that you are going to design a training program for newly hired sales associates for a retail chain. Results from the needs assessment indicate that they will need training on company policies and procedures, selling clothing to customers, and handling customer complaints and returns. What learning principles would you build into the program? What training methods would you choose for your training program? Explain your choices.
Answer to relevant QuestionsShould organizations adopt formal career development policies and programs? How do these programs affect their ability to be flexible in terms of staffing? How do they influence their ability to recruit employees? What is the role of EEO in career development? What is the role of the training or career staff in designing and implementing career development programs? Research CEO pay on the Internet (try www.aflcio.org/paywatch and Graef Crystal’s column at www.bloomberg.com/columns). Identify persons you believe to be the most overpaid and underpaid and explain why. Determine if any ...A constant political debate is whether the minimum wage should be increased. Research this topic and justify your position on the topic. A CEO once told an HR consultant that organizational justice is a “touchy feely concept not related to anything important.” If you were the HR consultant, what would you say?
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