Question: Suppose that you manage an airline reservation system and want
Suppose that you manage an airline reservation system and want to improve service quality. What are the important CTQs for this process? What are the KPIVs and KPOVs? How do these relate to the customer CTQs that you have identified?
Answer to relevant QuestionsIt has been estimated that safe aircraft carrier landings operate at about the 5s level. What level of ppm defective does this imply? What would motivate a company to compete for the MBNQA? Develop a flow chart for the pre-registration process at your university. Identify the value-added and non-value-added activities. You consistently arrive at your office about one-half hour later than you would like. Develop a cause-and-effect diagram that identifies and outlines the possible causes of this event. Suppose that two fair dice are tossed and the sum of the dice is observed. Determine the probability distribution of , the sum of the dice.
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