Suppose you had to improve service quality in a bank credit card application and approval process. What critical-to-quality characteristics would you identify? How could you go about improving this system?
Answer to relevant QuestionsHow would quality be defined in the following organization? What is meant by the cost of quality? An important part of a project is to identify the key process input variables (KPIV) and key process output variables (KPOV). Suppose that you are the owner/manager of a small business that provides mailboxes, copy services, ...Suppose that during the analyze phase an obvious solution is discovered. Should that solution be immediately implemented and the remaining steps of DMAIC abandoned? Discuss your answer. Reconsider the fast-food restaurant out considered in the chapter. a. What results do you obtain if the probability of good quality on each meal component was 0.999? b. What level of quality on each meal component would be ...
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