Suppose you were the manager of a restaurant and you were told honestly that a couple eating

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Suppose you were the manager of a restaurant and you were told honestly that a couple eating dinner had just seen a mouse. What would you say to them? How would you recover from this service crisis?

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Operations and Supply Chain Management

ISBN: 978-0078024023

14th edition

Authors: F. Robert Jacobs, Richard Chase

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Question Posted: Apr 09, 2014 07:53 AM

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Suppose you were the manager of a restaurant and you were told honestly that a couple eating

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The only thing you can do is to try to overcompensate for the ev...View the full answer

Operations and Supply Chain Management

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