The accounting system for Dolment Co. reflected the following quality costs for 2012 and 2013:

a. Which of these are costs of compliance, and which are costs of noncompliance?
b. Calculate the percentage change in each cost and for each category. (Round to the nearest whole percentage.)
c. Discuss the pattern of the changes in the twocategories.

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2012 2013 Customer refunds for poor product quality Fitting machines for mistake-proof operations Supply chain management activities Waste disposal Quality training Litigation claims for product defects 37,000 $29,000 9,400 800 9,000 10,000 44,000 36,000 26,000 30,000 81,000 64,000