The Backwoods American company operates a telephone order system for a catalogue of its outdoor clothing products.
Question:
The Backwoods American company operates a telephone order system for a catalogue of its outdoor clothing products. The catalogue orders are processed in three stages. In the first stage, the telephone operator enters the order into the computer; in the second stage, the items are secured and batched in the warehouse: and in the final stage, the ordered products are packaged. Errors can be made in orders at any of these stages, and the average percentage of errors that occurs at each stage are as follows.
Stage %........Errors
1.....................12%
2..................... 8%
3.....................4%
If an-avenge of 321 telephone orders are processed each day, how many errorless orders will result?
Step by Step Answer:
Operations and Supply Chain Management
ISBN: 978-1118738542
8th edition
Authors: Roberta S. Russell, Bernard W. Taylor