The balanced scorecard measures organizational performance along four dimensions. Is it possible that measures on the customer,

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The balanced scorecard measures organizational performance along four dimensions. Is it possible that measures on the customer, internal operations, and innovation and learning dimensions could be improving without any positive change in the financial dimension? If so, what are the implications of such a pattern?

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Accounting Information Systems

ISBN: 978-0133428537

13th edition

Authors: Marshall B. Romney, Paul J. Steinbart

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