The chart below is a partial house of quality for a golf country club. Provide an importance weighting from your perspective (or that of a golfing friend) in the unshaded areas. If you can, using the QFD approach, compare it to a club where you or your friendsplay.

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WHATS versus HOWs Strong Relationship: . | Medium Relationship o Manic ured grounds aSy cccss Service Facilitics Restaurant facilities Good food Good service Good layout Plush locker room Helpful service attendants Tournament Facilitics Types of players Fair handicapping system Perception Issues Prestigious