The class breaks into small groups and prepares a service blueprint for Village Volvo.
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Physical Garage Clean Wait Tow Truck Wait Evidence Waiting Area Interior Bill Uniform ...View the full answer
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Related Book For 
Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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