The class divides into small groups and members come up with examples of multi-level bi-directional service relationships

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The class divides into small groups and members come up with examples of multi-level bi-directional service relationships (i.e., service supplier relationships with three or more levels). Be prepared to argue why such service relationships are so rare.
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Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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