The class divides into small groups. One-half of the groups produce examples based on work experience with

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The class divides into small groups. One-half of the groups produce examples based on work experience with supportive services capes in terms of job satisfaction and productivity. The other one-half of the groups provide examples of poor services capes in terms of job satisfaction and productivity.

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Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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