The following are critical success factors for Dell Inc. Product manufacturing time. Customer perception of order-taking convenience
Question:
The following are critical success factors for Dell Inc.
Product manufacturing time.
Customer perception of order-taking convenience and accuracy.
Revenue growth.
Selling expense to sales ratio.
Number of new manufacturing processes developed.
Order processing time.
Raw materials inventory.
Training dollars per employee.
Number of emerging technologies evaluated.
Customer retention.
Manufacturing defects.
Number of new manufacturing processes under development.
Customer satisfaction with speed of service.
Gross margin.
Operating cost ratio.
Required
1. Using the four BSC perspectives of learning and growth, internal processes, customer, and financial, sort these CSFs into the appropriate perspective.
2. Create a simple strategy map for Dell Inc.
Step by Step Answer:
1 The following BSC was adapted from Peter Brewer Putting Strategy into the Balanced Scorecard Strat...View the full answer
Cost management a strategic approach
ISBN: 978-0073526942
5th edition
Authors: Edward J. Blocher, David E. Stout, Gary Cokins
