The following are examples of performance measures in a Balanced Scorecard: 1. ROI 2. Percentage of employees
Question:
The following are examples of performance measures in a Balanced Scorecard:
1. ROI
2. Percentage of employees having leadership opportunities
3. Repair cycle time
4. Quality rankings by other agencies
5. ROE
6. Design cycle time
7. Six sigma
8. Systems R&D expense per total systems expense
Classify each of the above performance measures using the categories in Exhibit 24.7. For each measure, identify the type of lagging measure to which itlinks.
Transcribed Image Text:
Financial Measuros EVA ROI Customer Measures Customer autcome measures Customer leadng meanures Internal Processes Service-after-sale process measures Operations process measures Innovation process measures Learning and Growth Measures Leaming and growth outcome measures Learning and growth leading measures
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Related Book For
Accounting concepts and applications
ISBN: 978-0538745482
11th Edition
Authors: Albrecht Stice, Stice Swain
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