The following information pertains to telephone calls to a motel switchboard on a typical Tuesday. a. Determine
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a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period.
b. For each case in the previous problem, determine the maximum line length for a probability of 96percent.
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Incoming Rate (calls per minute) Service Rate (calls per minute per operator) Number of Operators Period Morning Afternoon Evening 1.8 2.2 1.4 1.5 1.0 0.7
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