Question

The following table lists the reasons customers provided over the phone when they rated their customer service experience with a particular cable company unsatisfactory.
Reason Frequency
Too long on hold ........ 47
Not knowledgeable ........ 22
Not courteous ............ 18
Hard to understand ......... 15
Reason Frequency
Too many transfers ........ 10
Other .............. 8
Construct a Pareto chart for these data.


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  • CreatedJuly 17, 2015
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