The IRS is concerned with improving the accuracy of tax Information given by its representatives over the
Question:
The IRS is concerned with improving the accuracy of tax Information given by its representatives over the telephone. Previous studies involved asking a set of 25 questions of a large number of IRS telephone representatives to determine the proportion of correct responses. Historically, the average proportion of correct responses has been 70 percent. Recently, IRS representatives have been receiving inure training, On April 1, the set of 25 tax questions were again asked of 20 randomly selected IRS telephone representatives. The proportions of correct answers were 0.88, 0.76, 0.64, 1.00, 0.76, 0.76. 0.72, 0.88, 0.50, 0.50, 0.40, 1.00, 0.88, 1.00, 0.64, 0.76, 0.76, 0.88, 0.40, and 0.76. Interpret the results of that study.
Step by Step Answer:
Operations management processes and supply chain
ISBN: 978-0136065760
9th edition
Authors: Lee J Krajewski, Larry P Ritzman, Manoj K Malhotra