The length of time required to reimburse employee expense claims is a characteristic that can be used

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The length of time required to reimburse employee expense claims is a characteristic that can be used to describe the performance of the process. Table 5E.16 gives the cycle times (in days) of 30 randomly selected employee expense claims. Estimate the capability of this process.
The length of time required to reimburse employee expense claims
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Managing Controlling and Improving Quality

ISBN: 978-0471697916

1st edition

Authors: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund

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